Why EMS-Powered Care

Rooted in EMS. Designed for Better Adoption.

OnDemand Visit is not a traditional care management program. It is an EMS-powered healthcare navigation model built to reach patients in ways many programs cannot.

EMS teams are often the first healthcare professionals people trust during moments of uncertainty. They are local, mobile, clinically trained, and already embedded in the communities they serve. OnDemand Visit builds on that trusted presence by extending EMS beyond emergency response and connecting patients to urgent care response, proactive in-home support, virtual nurse practitioner guidance, transitions of care, care coordination, and community resources.

Because OnDemand Visit is part of an EMS organization, we can engage patients through multiple touchpoints, including 9-1-1 encounters, medical transport, community-based visits, centralized outreach, data-informed partner referrals, and post-discharge follow-up. This multi-channel approach helps improve patient adoption, especially among low-acuity, rising-risk, high-risk, or hard-to-reach populations who may not respond to phone-based care management alone.

For healthcare partners, this creates a practical way to:

Respond to low-acuity and rising-risk needs before they escalate
Improve follow-up and support after discharge
Identify, engage, and enroll high-risk patients into the right programs
Reduce avoidable emergency department utilization
Identify social drivers of health that may otherwise go unaddressed
Improve quality performance and close social needs, Stars, and HEDIS gaps
Support patients across urban, suburban, and rural communities
Preserve clinical and emergency resources for those who need them most

OnDemand Visit helps turn trusted EMS access into a proactive care model, one that supports urgent needs earlier, identifies high-risk patients sooner, improves transitions from one care setting to the next, and helps deliver results that matter.

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Proven Outcomes

Real Support. Measurable Impact. Growing Reach.

OnDemand Visit is more than an idea for the future of healthcare. It is a proven, growing, and evolving model already helping patients and partners navigate real-world challenges every day. Tens of thousands of patients have accessed our system, and our programs have achieved a 98% ER diversion rate, while achieving a market-best engagement rate, especially of high utilizers, timely in-person review of discharge plans, and the relentless pursuit of connecting people to the right level of care to reduce readmissions and avoid unnecessary trips to the emergency department. On August 25, 2026, Axios reported on CMS data showing that waits in the ER are exceeding two and a half hours, and with healthcare costs increasing, more and more people are waiting to access the care they need until they have to get it, creating volume in the emergency departments and avoidable hospitalizations. The need to avoid these trips and bring care directly to the patient has never been greater.

Those outcomes reflect the strength of a care model built around early engagement, trusted EMS access, clinical guidance, practical resource connection, and follow-through.

Across patient stories, OnDemand Visit–supported teams have helped individuals establish primary care, reconnect with benefits, secure transportation, access behavioral health support, address food and housing needs, improve medication adherence, reduce EMS use, and remain more stable at home.

For patients and families, these results mean compassionate guidance during moments that can feel confusing or overwhelming. For partners, they demonstrate a reliable, scalable, and innovative approach to extending care beyond traditional settings, engaging high-risk and hard-to-reach patients, reducing avoidable utilization, and creating stronger pathways to long-term stability.

Key Outcome Highlights

The outcomes below show how OnDemand Visit helps patients move from uncertainty to confidence by connecting them with care, resources, follow-up, and practical support at home. These only happen when there is a dedicated commitment to the time and research necessary to achieve these outcomes. Our team is set up to do just that.

Timely connection of patients to primary care, behavioral health support, benefits, and community resources – connections that too often come months later, if at all.
Reduction of repeat EMS and emergency department use through earlier engagement and clearer follow-up care plans.
Supported patients by scheduling transportation, researching ways to acquire access to food, finding housing needs, increasing medication adherence, and connecting to caregiver resources.
Improved stability for patients with thorough management of chronic conditions, addressing mobility challenges, finding support for behavioral health needs, and not stopping until social barriers are understood and addressed.
Tirelessly managing patients to stay connected to care, follow through on appointments, and remain safer at home.

As OnDemand Visit continues to grow, our focus remains the same: helping people access the right support earlier, navigate the healthcare system with greater confidence, and stay healthier in the communities they call home.

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